I sometimes wonder about people. I wonder what they are thinking, or if they have ever learned manners. This came to the forefront of my conscious today.
This morning I was on my way to work and decided to stop at the convenience store to get a soda. As I walked in it became apparent that they were receiving a delivery, because there were cases of beer in the isles, and a big truck outside. After navigating my way around the beer to get my soda, I got in line at the check out counter. Standing next to me was the vendor who needed his paperwork signed. As the customer ahead of me finished his transaction I looked to the vendor to go first, because he had been there first. He looked at me and indicated that I could bypass him. As I stepped forward to the counter the cashier grabbed her clipboard and started checking in the delivery. I waited, and the vendor looked at me apologetically. He did everything he could to hurry the clerk, and was out of my way in about a min. As I stepped forward and set my soda on the counter the cashier continued to fill out her paperwork. For another minute or two. Finally I asked her “Can I pay for my soda, please?”
She looked at me angrily and said “This has to be done, I have to do it right now, and I’m sorry you are so pissed off about me doing my job.”
I looked at her with shock, and said “I would be less pissed off if you would look at me and say ‘One moment, please,’ or ‘I’ll be right with you’”
“Well you don’t need to get to grumpy with me, and I’m sorry you are having a bad morning”
I was shocked. I grabbed my change from her hand, and walked out of the door, while saying, “All I wanted was a ‘One moment please’.”
As I drove to the daycare to drop off my child I pondered about what has happened to common courtesy. I think it’s dead, and this was confirmed at the daycare.
I went in with Rebecca to get her settled, and while I was pouring milk on her cereal, and giving her a kiss an employee of the daycare walked behind me, knocking into my purse, and didn’t say anything. No “excuse me” or “I’m sorry” or anything!
Needless to say, by the time I arrived at work I was sure that common courtesy no longer existed, and I am from another time when you say “Excuse me” “Please” and “Thank you.”
I would have believed this too, if it weren’t for the doctor’s office. I called them because I needed to fax some information to them, but I didn’t have the fax number. When the receptionist answered the phone she asked me if I could hold. Please. I said sure.
While I was on hold (for 8 minutes, I had lots of time to think) I realized that this woman had asked me to hold, and then waited for me to answer. She didn’t assume that I would hold, or put me on hold before I could respond, she waited for me to answer and give my consent and permission.
Yes ma’am, I can hold. (for information that would only take 30 seconds to give, but that’s ok, she said please.)
After this happened I had one more small experience that has truly restored my faith. I decided to go out to lunch, and when I walked in to the fast food restaurant the woman behind the counter had her back to me, and was logging inventory. (It must be the day for it) I stood in front of the register and looked at the menu, and before I had a chance to wonder what she was doing she turns to me and says “I’m sorry, I’ll be right with you.”
Wow! I didn’t know that could happen! This woman used all her nice words, acknowledged my presence, and told me she would hurry. Her manager walked up then and asked me what I would like, and my companion and I spent the next 2 or 3 minutes singing the praises of this employee. She was wonderful, she was fantastic, and she used her nice words and asked us to hold. She should get a gold star for restoring my faith in humanity.